This document provides information about the basic functions needed to utilize your Kionic web hosting account and is an excellent resource for new Kionic users. You will also want to become acquainted with the Online FAQs located in the Get Support section of the Billing Interface.

Understanding your directory structure

When you first log in to your account via a FTP program, you are placed in your home directory. The basic directories you would see are:

Directory Contents Web Address
etc Config files None. We recommend leaving this directory untouched.
mail Mail messages None. We recommend leaving this directory untouched.
tmp Log files None
public_ftp FTP files ftp.yourdomain.com
public_html Web content http://your_domain.com/

Uploading files

You can use any file transfer program to upload files to your account. Be sure to place all of your web files inside the public_html directory. Specific setup instructions for FTP programs are available in the Online FAQs.

Remove the Kionic welcome page

Our welcome page is named index.html, located inside the public_html directory. If after uploading your files and your site won't load but our welcome page instead, simply remove the index.html file and your web site will load.

Access the web control panel

You can access the web control panel at http://your_domain.com/cpanel/

If your domain has not resolved to our servers, you can access the web control panel using the IP address assigned to you when your account was setup. The URL is http://ip_address:2082

Create email account

You can set up as many email accounts as you require, up to your maximum package limit. Each one of these is in the standard email formation of address@yourdomain.com.

Instruction to create an email account:
  1. Login to your web control panel at http://your_domain.com/cpanel/
  2. Click on "Email Accounts" (under Mail)
  3. Under "Add a New Email Account" => Fill in the form and click Create
  4. You are done :)

Configure email account with your email program to download emails to your computer

If you are using Microsoft Outlook or Microsoft Outlook Express to download your emails, you can use our automatic email setup program to setup your Outlook. Simply get back to the Manage Accounts screen in the web control panel => click on the "Configure Mail Client" button => click on the appropriate link to download the config file => save it to your desktop then run it. Once complete, start your Outlook then enter your email account password => that is it :)

If you are using a different email program, the basic setting is:

Username: your email address (including the @yourdomain.com part)
Incoming Mail (POP3): mail.yourdomain.com
Outgoing Mail (SMTP): mail.yourdomain.com (server requires authentication)

Note: if you are able to check for emails but you can't send out email. It is likely that your ISP blocks port 25. Simply change the SMTP config from mail.yourdomain.com to your ISP SMTP then you will be able to send out emails.


  1. FTP: Passive Mode needs to be enabled in order for you to connect via FTP
  2. PHP Mail: Our servers have 'nobody' disabled, please visit here for information on how to make your PHP scripts to send mails.
  3. PHP register_globals: register_globals is off in our servers. If your scripts needs register_globals, please visit here

Contact Kionic.com

We really appreciate the opportunity to serve your hosting needs and if you have any question about the above steps or require our assistance, please don't hesitate to contact us at anytime.

Last revised: September 23, 2008


Getting Started

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